1. Help Center
  2. 24/7 monitoring

How does emergency support work?

We have automated tools that check the status of your website(s). They ping your sites managed under our monthly subscriptions every minute of every day.

These pings simply check to make sure your site isn't giving a 400 or 500 error.

If our automated software finds that your website is down or showing non-normal activity, it will ping our help desk and somebody active on our support team will address the issue immediately as long as it's not something outside of our control (hosting issues, etc). 

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